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PRODUCTS

The 2 inner comfort cores are made from premium quality, long lasting, durable memory foam.

This refers to the 2 removable inner comfort cores, which are made from premium quality, long lasting, durable memory foam.

Our ‘At Last’ pillow is completely adjustable and comes with two memory foam comfort cores which can be removed or added by simply unzipping the outer cover and removing or adding back in the inner comfort cores. The pillow can be adjusted to provide a low, medium or high level of support.

Our ingenious 'comfort core' design means you can always find the right height for your pillow which can help to reduce neck and back pain.

Our products are Australian-designed and are ethically sourced in China.

Yes, we recommend you use a pillowcase on your ‘At Last’ Pillow. Most standard pillowcases will fit.

Our pillows are made with a ‘down alternative’ microfibre, so no animals were harmed in the making. This ensures that they are also suitable for Vegans.

The dimensions of the ‘At Last’ Pillow are 43cm x 63cm with a 5cm gusset. The height is dependant on the inner cores that you use.

Sure are! The plush outer casing is made from breathable, 100% premium cotton sateen and filled with a lush, ‘down-alternative’ microfibre.

The pillow feels plush and supportive and is completely height adjustable to your liking. In other words, totally comfortable.

The 'At Last' pillow is ethically produced and is designed by Australians for Australians.

SHIPPING & DELIVERY

Please contact us with your delivery address and we can advise on shipping fees and taxes.

Yes, to most areas within Australia. All other areas we charge shipping at a flat rate fee, which is indicated at checkout.

If you notify us before your product is dispatched, we can attempt to change your delivery address.

You will receive email notification when your product is shipped with your tracking number.

Your delivery will be taken to your local post office whereby you will need to collect it.

Yes, our packaging is made from recycled materials.

RETURNS & EXCHANGE

As these are personal items and due to health requirements, we cannot offer a refund or exchange unless required to by statutory law or if it falls within our “Love it or Leave guarantee”.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the item is approved for a return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you haven’t received a refund yet, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at welcome@etiennehome.com.au.

WARRANTY & GUARANTEE

Our products come with a 20 night ‘love it or leave it’ guarantee.

If for some reason you are not completely satisfied with your purchase within the guarantee period of 20 days, please contact us. We will then advise of the return address. You will be responsible for any shipping costs. Commercial use or selected quantities are not applicable for this offer.

CARE INSTRUCTIONS

Yes you can wash the outer cover in a warm gentle machine wash.

We do not recommend you wash the memory foam inserts as this can cause damage.

Yes, the outer cover is machine washable on a warm gentle machine wash. Do not tumble dry, bleach, soak, iron, or wring.

We only recommend a warm gentle machine wash of the outer cover.

Line dry in shade.

ORDERING & PAYMENT

We accept Visa and Mastercard Credit/Debit cards, PayPal, Amex, Apple Pay, Google Pay, Zip Pay and AfterPay.

Yes! Upon completion you will receive an email confirmation with your order details.

No. We are an online only business.

Yes! We accept both of these payment methods.

You can pick up your order directly from 12-14 Neild Avenue, Darlinghurst NSW. Pick up is Free and is usually ready for pickup the next day. Just click on local pickup at checkout and we will advise when your order is ready.

Yes, click on this link to buy a

Gift Card

TRADE & INDUSTRY

Please contact the Etienne Team via email welcome@etiennehome.com.au

Please get in touch with our media and communications agency – Platinum Media & Communications. Best contact is Jo Butler - Jo@platinum-mc.com.au

AFFILIATE PROGRAM

Please find more info on our affiliate program here.